This Refund & Cancellation Policy applies to all subscriptions and services purchased through Ortuas (ortuas.com), operated by Ortuas LLC.

1. Free Trial

Ortuas offers a complimentary 10-day free trial for new customers, designed to provide a full preview of the platform's capabilities so you can evaluate whether Ortuas is the right fit for your business. No credit card is required to begin your trial. At the conclusion of the 10-day trial period, your account will be paused unless you elect to subscribe to a paid plan. You will not be charged automatically at the end of the trial. The free trial exists specifically to allow prospective customers to thoroughly test and assess the service before making any financial commitment.

2. All Sales Are Final

Because Ortuas provides a fully functional 10-day free trial at no cost, all purchases made after the trial period are considered final and non-refundable. By subscribing to a paid plan, you acknowledge that you have had adequate opportunity to evaluate the service during the trial period and that your purchase constitutes a complete and binding transaction.

Monthly Plans: Billed monthly. You may cancel at any time. Cancellation takes effect at the end of the current billing period and you will retain access until that date. Monthly subscription fees are non-refundable.
Annual Plans: Billed annually. You may cancel at any time. Cancellation takes effect at the end of the current annual billing period. Annual subscription fees are non-refundable and are not eligible for prorated refunds for unused months.
Setup Fees: One-time setup fees for custom implementations (such as enterprise deployments) are non-refundable once the setup work has commenced.

3. How to Cancel

To cancel your subscription, email [email protected] with the subject line "Cancellation Request" and your account email address.

Cancellations are processed within 1 business day. You will receive a confirmation email once your cancellation is processed.

4. Exceptions

Ortuas reserves the right to issue refunds or credits at its sole discretion in cases of verified technical failure, documented billing errors, or other exceptional circumstances. To request consideration, contact [email protected] with a detailed description of your situation.

5. Chargebacks

If you initiate a chargeback with your bank or credit card provider without first contacting Ortuas to resolve the issue, we reserve the right to suspend your account pending resolution and to dispute the chargeback. We encourage you to contact us first - we are committed to resolving billing issues fairly and promptly.

6. Contact

For cancellation or billing inquiries, contact:

Ortuas LLC
Email: [email protected]
Phone: (830) 360-9929