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Ortuas, operated by Ortuas LLC ("Ortuas," "we," "us," or "our"), provides an AI-powered communication platform including inbound voice reception, outbound AI calling, SMS automation, and appointment scheduling services (the "Services"). This Acceptable Use Policy ("AUP") governs your use of the Services and is incorporated by reference into our Terms of Service.

By using Ortuas, you agree to comply with this AUP. Violation of this policy may result in immediate suspension or termination of your account without refund.

1. Permitted Uses

You may use Ortuas solely for lawful business communication purposes, including:

• Answering inbound calls on behalf of your business
• Scheduling and confirming appointments with your existing customers or leads who have provided prior consent
• Sending SMS messages to contacts who have opted in to receive communications from your business
• Making outbound AI calls to contacts who have provided prior express written consent as required by the Telephone Consumer Protection Act (TCPA)

2. Prohibited Uses

You may not use Ortuas for any of the following:

2.1 Illegal Communications

You may not use the Services to make calls or send messages to individuals who have not provided the legally required level of consent under the TCPA, state telemarketing laws, or any other applicable law.

2.2 Spam and Unsolicited Communications

You may not use Ortuas to send unsolicited commercial messages, bulk unsolicited SMS, or robocalls to individuals who have not opted in.

2.3 Deceptive or Fraudulent Use

You may not use Ortuas to impersonate any person or entity, make false or misleading statements, engage in phishing, or conduct any form of fraud or deception.

2.4 Harassment

You may not use Ortuas to harass, threaten, abuse, or intimidate any individual.

2.5 Do Not Call (DNC) Violations

You may not use Ortuas to contact any number listed on the National Do Not Call Registry or any state DNC list unless you have a pre-existing business relationship or express written consent.

2.6 Healthcare Data Without a BAA

You may not use Ortuas to process, transmit, or store Protected Health Information (PHI) as defined under HIPAA without first executing a signed Business Associate Agreement (BAA). Contact [email protected].

2.7 Illegal Content

You may not use Ortuas to transmit, store, or process any content that is illegal, defamatory, obscene, or that infringes on the intellectual property rights of any third party.

2.8 System Abuse

You may not attempt to reverse engineer, hack, overload, or interfere with the Ortuas platform or its underlying infrastructure.

2.9 Resale Without Authorization

You may not resell, sublicense, or redistribute the Services without prior written authorization from Ortuas.

3. Your Responsibility for Compliance

You are solely responsible for ensuring that your use of Ortuas complies with all applicable federal, state, and local laws, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• The California Consumer Privacy Act (CCPA/CPRA)
• The Texas Data Privacy and Security Act (TDPSA)
• All applicable state telemarketing and call recording consent laws
• HIPAA (if applicable to your industry)

Ortuas provides tools to support compliance but does not guarantee compliance on your behalf.

4. Enforcement

Ortuas reserves the right to investigate any suspected violation. We may:

• Issue a warning
• Temporarily suspend your account
• Permanently terminate your account without refund
• Report the violation to law enforcement or regulatory authorities
• Pursue legal action to recover damages

5. Reporting Violations

If you become aware of any misuse of the Ortuas platform, please report it to [email protected].

6. Updates to This Policy

Ortuas reserves the right to update this Acceptable Use Policy at any time. Your continued use of the Services after any update constitutes your acceptance of the revised policy.

At Ortuas, we believe that AI-powered communication should be transparent, ethical, and trustworthy - for both the businesses that use our platform and the people those businesses serve.

1. AI Disclosure

Ortuas AI voice agents are designed to identify themselves as AI at the start of every call. We do not build or permit AI agents that pretend to be human when sincerely asked. We support and comply with all applicable AI disclosure laws, including California's Bolstering Online Transparency (BOT) Disclosure Act and similar legislation.

2. Call Recording Transparency

Where calls are recorded, Ortuas AI agents notify callers at the start of the call that the conversation may be recorded. This is required by law in all-party consent states and is our standard practice in all states.

3. Data Use

Ortuas uses call data, transcripts, and interaction logs solely for the purpose of delivering and improving the Services. We do not sell call recordings, transcripts, or personal data to third parties for advertising or marketing purposes.

4. Bias and Fairness

We are committed to building AI systems that treat all callers fairly regardless of accent, language, gender, age, or background. Ortuas supports 32 languages and is designed to provide consistent service quality across all demographics.

5. Human Escalation

Ortuas AI agents are designed to recognize when a caller needs to speak with a human and to facilitate that transfer promptly. We do not build systems designed to prevent callers from reaching a human representative.

6. No Manipulation

Ortuas AI agents are not designed to use manipulative, deceptive, or psychologically coercive tactics. Our agents are designed to be helpful, clear, and honest.

7. Healthcare and Sensitive Data

For clients in healthcare or sensitive industries, Ortuas applies additional safeguards including HIPAA-compliant data handling (with a signed BAA), restricted data retention, and enhanced access controls.

8. Accountability

Ortuas maintains internal oversight of our AI systems including regular audits of agent behavior, review of escalation patterns, and monitoring for misuse. To report a concern, contact [email protected].

9. Continuous Improvement

AI technology evolves rapidly. We are committed to continuously improving our systems, updating our policies as new laws and standards emerge, and being transparent about how our AI works.

Ortuas LLC uses the following third-party service providers ("subprocessors") to deliver the Services. Ortuas maintains contractual data processing agreements with all subprocessors.

Current Subprocessors

AI Voice Processing

Ortuas uses AI voice processing technology integrated through GoHighLevel. The specific AI model providers used may vary. Ortuas ensures that all AI voice processing subprocessors are bound by appropriate data processing agreements and do not retain call audio or transcripts beyond what is necessary.

Changes to This List

Ortuas will provide at least 14 days advance notice of any material changes to this subprocessor list via email to account administrators. Clients may object to new subprocessors within 14 days by contacting [email protected].