Ortuas, operated by Ortuas LLC ("Ortuas," "we," "us," or "our"), provides an AI-powered communication platform including inbound voice reception, outbound AI calling, SMS automation, and appointment scheduling services (the "Services"). This Acceptable Use Policy ("AUP") governs your use of the Services and is incorporated by reference into our Terms of Service.

By using Ortuas, you agree to comply with this AUP. Violation of this policy may result in immediate suspension or termination of your account without refund.

1. Permitted Uses

You may use Ortuas solely for lawful business communication purposes, including:

Answering inbound calls on behalf of your business
Scheduling and confirming appointments with your existing customers or leads who have provided prior consent
Sending SMS messages to contacts who have opted in to receive communications from your business
Making outbound AI calls to contacts who have provided prior express written consent as required by the Telephone Consumer Protection Act (TCPA)

2. Prohibited Uses

You may not use Ortuas for any of the following:

2.1 Illegal Communications

You may not use the Services to make calls or send messages to individuals who have not provided the legally required level of consent under the TCPA, state telemarketing laws, or any other applicable law. You are solely responsible for obtaining and documenting all required consents before using Ortuas to contact any individual.

2.2 Spam and Unsolicited Communications

You may not use Ortuas to send unsolicited commercial messages, bulk unsolicited SMS, or robocalls to individuals who have not opted in to receive communications from your business.

2.3 Deceptive or Fraudulent Use

You may not use Ortuas to impersonate any person or entity, make false or misleading statements, engage in phishing, or conduct any form of fraud or deception.

2.4 Harassment

You may not use Ortuas to harass, threaten, abuse, or intimidate any individual. This includes repeated unwanted contact after an individual has requested to stop receiving communications.

2.5 Do Not Call (DNC) Violations

You may not use Ortuas to contact any number listed on the National Do Not Call Registry or any state DNC list unless you have a pre-existing business relationship or express written consent that satisfies applicable exemptions. You are responsible for scrubbing your contact lists against DNC registries before uploading them to Ortuas.

2.6 Healthcare Data Without a BAA

You may not use Ortuas to process, transmit, or store Protected Health Information (PHI) as defined under HIPAA without first executing a signed Business Associate Agreement (BAA) with Ortuas. To request a BAA, contact [email protected].

2.7 Illegal Content

You may not use Ortuas to transmit, store, or process any content that is illegal, defamatory, obscene, or that infringes on the intellectual property rights of any third party.

2.8 System Abuse

You may not attempt to reverse engineer, hack, overload, or interfere with the Ortuas platform or its underlying infrastructure. You may not use automated scripts or bots to access the platform outside of approved API integrations.

2.9 Resale Without Authorization

You may not resell, sublicense, or redistribute the Services without prior written authorization from Ortuas.

3. Your Responsibility for Compliance

You are solely responsible for ensuring that your use of Ortuas complies with all applicable federal, state, and local laws, including but not limited to:

The Telephone Consumer Protection Act (TCPA)
The CAN-SPAM Act
The California Consumer Privacy Act (CCPA/CPRA)
The Texas Data Privacy and Security Act (TDPSA)
All applicable state telemarketing and call recording consent laws
HIPAA (if applicable to your industry)

Ortuas provides tools to support compliance but does not guarantee compliance on your behalf. You are responsible for your own compliance program.

4. Enforcement

Ortuas reserves the right to investigate any suspected violation of this AUP. If we determine that a violation has occurred, we may take any of the following actions at our sole discretion:

Issue a warning
Temporarily suspend your account
Permanently terminate your account without refund
Report the violation to law enforcement or regulatory authorities
Pursue legal action to recover damages

5. Reporting Violations

If you become aware of any misuse of the Ortuas platform, please report it to us immediately at [email protected].

6. Updates to This Policy

Ortuas reserves the right to update this Acceptable Use Policy at any time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Services after any update constitutes your acceptance of the revised policy.

Contact

Ortuas LLC
13359 N Highway 183, Suite 406-171
Austin, TX 78750
Email: [email protected]
Phone: (830) 360-9929